FAQs

You will be charged the car rental fare based on the applicable rates and payment schedules displayed on the 88 Self Drive website and in your rental agreement at the time of booking. You will also be responsible for parking charges, toll charges, service tax, state tax, and any other applicable fees or levies imposed by law. 

If you return the car more than 4 hours past the agreed-upon return time, you will be charged for an extra day. For delays up to 4 hours, Goods and Services Tax (GST) at 18% will be applicable on the late return charges. 

Before starting your rental, you are responsible for checking the condition of the car, the registration papers, permits, and pollution certificate. You should also note any existing damages on the rental agreement. 

The security deposit can be paid in cash or charged to a credit card. If a credit card charge is reversed, a 3% bank charge will be deducted from the refund. 

In case of an accident, whether causing internal or external damage, you will be liable for the estimated rental charges for the number of days the car is in the workshop for repairs, as well as the cost of damages, up to a maximum of your security deposit amount. 

If any damage occurs due to negligent driving, driving under the influence of alcohol or drugs, or any violation of the Motor Vehicles Act, you will be liable to pay the full cost of the damages. 

As per Indian Government clarification under the Bharatiya Nyaya Sanhita (BNS), you are encouraged to promptly report the incident to the police or take the victim to the hospital if you accidentally hit someone. If you leave without providing assistance, you will face harsh penalties. 

 Self Drive vehicles come with basic insurance coverage, typically covering third-party liabilities (damages you cause to another vehicle or person). However, the rental agreement will specify the extent of this coverage and whether damages to the rental vehicle itself are fully covered. 

Generally, if you are at fault in an accident, you will be liable for the damages to the rental vehicle and any other involved parties. 

If an accident is due to your negligence (e.g., reckless driving, driving under the influence), you may face additional legal consequences beyond just covering the damages. 

It is crucial to document the scene of the accident. This includes taking photos, collecting witness information, and exchanging details with the other party involved. You must also report the accident to 88 Self Drive as soon as possible and file a police report if the accident is severe. 

The rental agreement includes an excess or deductible amount that you will be responsible for paying in the event of an accident. This amount varies and will be specified in your agreement. Additionally, you may be liable to pay an amount to 88 Self Drive for any damage caused to the company's reputation, depending on the situation. 

If the accident results in significant damage or injuries, legal action may be pursued by affected parties. In such cases, it is advisable to consult with a legal professional. 

Yes, 88 Self Drive may have specific terms and conditions regarding accidents, so it is essential to read your rental agreement carefully before renting the vehicle. 

Yes, as the renter, you are expected to adhere to all local traffic laws and regulations. Violations can lead to fines, penalties, or legal issues. 

You acknowledge responsibility for the vehicle during the entire rental period. 

Upon return, a thorough inspection will be conducted. You will be responsible for the cost of repairs for any damages beyond normal wear and tear, including scratches, dents, interior damage, or mechanical issues. 

The security deposit will be used to cover the cost of repairs for damages that are deemed to be your responsibility. 

If the repair costs are higher than the security deposit, you agree to pay the outstanding balance promptly. Failure to do so may result in legal action to recover the full repair costs. 

It is strongly advised that you obtain adequate personal insurance coverage to mitigate potential financial risks associated with vehicle damage. 

In case of an accident, you must provide 88 Self Drive with all the details related to the accident as they may require. You may also be required to appear in court or before any other authority to provide evidence. 

Yes, notwithstanding other terms, you are solely and fully responsible for any damages to the vehicle during the rental period. 

You may be able to file an insurance claim, subject to the terms and conditions of the applicable insurance policy. However, you will be liable for the loss of use of the vehicle during the repair period, calculated at the agreed-upon daily rental rate. 

If the damage is caused willfully, by rash or negligent driving, driving under the influence of alcohol, or any violation of the terms of usage or the insurance policy, you will be responsible for all damages, losses, claims, expenses, and third-party claims incurred by 88 Self Drive. You agree to indemnify and hold 88 Self Drive harmless from any such liability, and you will also be responsible for any other applicable charges. 

No, 88 Self Drive is not responsible for the approval of any insurance claim. 

Yes, you agree and acknowledge that the use of the service offered by 88 Self Drive is at your sole risk. 

88 Self Drive disclaims all representations and warranties of any kind, whether express or implied, regarding the condition, suitability, quality, merchantability, and fitness of their services to the fullest extent permitted by law. 

The liability of 88 Self Drive is excluded to the fullest extent permitted by law. They are not responsible for any loss or damage arising from your use of the car rental service or their failure to provide services for any reason, including your non-compliance with instructions, malfunction of systems, or circumstances beyond their control. This includes direct or indirect loss or damage due to delays in providing a vehicle, even if they agreed to do so or were aware of potential losses. 

Yes, upon demand from 88 Self Drive, you shall indemnify them against all liabilities, losses, charges, expenses (including legal fees), claims, demands, actions, and proceedings arising directly or indirectly from your use of their services. 

88 Self Drive is authorized to use location-based information from telecommunication companies regarding your mobile phone use to facilitate and improve the probability of locating a car for you. This information will only be used for this purpose. 

88 Self Drive is entitled to disclose your particulars to companies controlled by them, their authorized chauffeurs, any government body as required by law or directive, or any third party deemed fit by them in their absolute discretion. 

Yes, 88 Self Drive is entitled to terminate any booking at any time without giving any reasons or prior notice. 

88 Self Drive encourages customers to take full responsibility for their luggage/belongings. While they will try to locate lost items on a "best-effort" basis, they are not responsible for any loss or damage. 

If you leave any belongings in the car or have a complaint about the service, you must inform 88 Self Drive in writing within 24 hours of the service usage. 

Any disputes between you and 88 Self Drive will be referred to an Arbitrator appointed by 88 Self Drive in its sole discretion, following the Arbitration and Conciliation Act, 1996. The Arbitrator's decision will be binding. The courts in Indore will have exclusive jurisdiction over any legal matters arising from the use of 88 Self Drive's services. 

Yes, 88 Self Drive is entitled to add, vary, or amend any or all of these terms and conditions at any time at its sole discretion, and you will be bound by these changes from the date set forth by 88 Self Drive. The latest terms and conditions will be available on the website: www.88selfdrive.com. 

Yes, 88 Self Drive may record calls to their call centers for quality and training purposes. Vehicles registered with them may also be continuously tracked using GPS for security or other reasons deemed appropriate by 88 Self Drive. 

You must request any refunds for unutilized or 'no show' bookings within 24 hours from the scheduled departure time. Applicable refunds will be processed according to 88 Self Drive's policies. No refunds will be provided for requests made after this 24-hour period, and all unclaimed amounts will be forfeited. 

Any insurance coverage provided by 88 Self Drive is based on the terms and conditions of the insurance company. You should contact the insurance company directly for any claims or disputes related to the insurance cover. 88 Self Drive does not guarantee the acceptance of claims by the insurance company. 

• Over Speeding: You must not drive faster than 80 km/hr. Going over this speed is considered "overspeeding."

Penalties for Overspeeding: First time: Rs. 200 fine; Second time: Another Rs. 500 fine; Third time: Another Rs. 1000 fine. (This means if you overspeed three times, you will have to pay a total of Rs. 1700 in fines).  After the Third Time: If you overspeed again after the third instance, your booking will be cancelled. The company has the right to take the vehicle back and end your rental agreement.

• Traffic Violation: Failing to pay for traffic violation tickets received during the rental. 88 Self Drive may charge the actual cost of the tickets. 

• Car spare part changed: Changing or removing any car spare parts without informing 88 Self Drive in an emergency. A penalty of Rs. 5000 plus the cost of the spare part will be charged.

• Tyre misuse: Damaging tyres due to driving in bad terrain or continuing to drive with a puncture. Customers will be charged the actual cost of the tyre.

• Running Vehicle in damaged conditions: Driving a car that has been damaged in an accident. Customers will be charged for the cost of spare parts.

• Unauthorized activity in the car: Carrying arms, ammunitions, banned drugs, or using the car for commercial activities like selling or promoting products, or carrying goods. A penalty of Rs. 5000 plus potential government actions will be levied.

• External Branding: Pasting or painting any external brand promotion on the car. A penalty of Rs. 5000 will be charged.

• Tampering with devices: Tampering with the odometer, GPS device, or in-car technology devices. A penalty of Rs. 1000 plus the actual cost of the device will be charged.

• Deliberately driving the car in water: Customers will be charged the actual cost of repair and spare parts.

• Producing fake and tampered personal documents: A penalty of Rs. 1000 will be charged, and the incident may be reported to authorities.

• Diversion: Driving the car into unauthorized or government-banned areas, including Naxal-hit areas, international borders of India, and extreme ends of Ladakh without informing 88 Self Drive. A penalty of Rs. 10,000 will be charged for trespassing into these geo-fenced areas.